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The R. L. Polk & Co. Global Product Help Desk (GPHD) is available Monday through Friday from 9:00AM until 5:00PM
local time. All inquiries will be responded to promptly according to the order of severity and the type of question.
System outage or password problem emails will be responded to within 1 hour.
Password Problems
In order to maintain the security of the system and the integrity of each individual User ID, password resets can only
be initiated and processed via email. This allows
R. L. Polk & Co. to verify the source of the request and then
transmit new passwords to previously approved mailboxes of each individual user.
System Related Questions / Problems
Any other type of question, issue or comment can also be sent to the GPHD. Please enter the following information
and press the [Submit] button to send to the GPHD. When the GPHD receives your request, the appropriate area
will review it and a resolution will be communicated back by the GPHD.
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